Privacy Policy

1. Overview

This Privacy Policy explains how Halal Keys collects, uses, shares and protects your personal data when you use our website, apps and services, and the rights you have over your information.

We are committed to handling your data responsibly and only for the purposes described here.

2. Information we collect

Information you give us: your name, email, phone, country, booking and enquiry details, reviews, applications and preferences, and account details if you register.

Information collected automatically: device and usage data, approximate location, and cookie identifiers, used to run and improve the Service.

Information from partners: booking confirmations and status from travel providers you transact with.

3. How we use your information

To provide the Service: process enquiries and bookings, match you to suitable stays, and provide support.

To improve and secure the Service: analytics, fraud prevention, rate limiting and debugging.

To communicate: send confirmations, service messages and, with your consent, travel inspiration and offers you can unsubscribe from at any time.

4. Legal bases

Where applicable law (such as the GDPR) requires it, we rely on: performance of a contract (to deliver bookings and accounts), legitimate interests (to secure and improve the Service), consent (for marketing and non-essential cookies), and legal obligations.

5. Cookies and tracking

We use essential cookies to run the Service and, with your consent, analytics and marketing cookies. You can manage your choices via the cookie settings link in the footer or your browser controls.

6. Sharing your information

We share data with travel providers and partners only as needed to fulfil your bookings and enquiries, and with trusted service providers (such as hosting, email, analytics and payment processors) under appropriate safeguards.

We do not sell your personal data. We may disclose information where required by law or to protect rights and safety.

7. International transfers

Your data may be processed in countries other than your own. Where required, we use appropriate safeguards such as standard contractual clauses to protect it.

8. Data retention and security

We keep personal data only as long as needed for the purposes above or as required by law, then delete or anonymise it.

We apply technical and organisational measures, including encryption in transit, access controls and least-privilege data access, to protect your information.

9. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict or object to processing, to data portability, and to withdraw consent. You can also unsubscribe from marketing at any time.

To exercise these rights, contact us using the details below. We may need to verify your identity first.

10. Children

The Service is intended for adults booking family travel. We do not knowingly collect data from children without appropriate consent. Contact us if you believe a child has provided us data.

11. Contact us

For privacy questions or to exercise your rights, contact us via the help centre or at [email protected]. If you are in a region with a data protection authority, you also have the right to lodge a complaint with them.